Managing business calls efficiently is a major challenge for modern businesses. Whether it is a sales team, a customer care team or a call center, having a phone system that is flexible, scalable and easy to integrate with business tools is critical. With the growing demand for smart and cloud-based solutions, traditional PBX telephone systems are giving way to more advanced solutions such as cloud-based PBXs.
Modern businesses need tools that can adapt to their needs in real time. A cloud-based virtual switchboard is the ideal answer, offering advanced call management features and integration with enterprise software. But what are the main needs that drive businesses toward this choice?
A cloud-based PBX allows calls to be handled from anywhere, without the need for bulky or expensive hardware. With a stable Internet connection, you can:
Such a configured phone system easily integrates with HubSpot, Salesforce, Zendesk, and Pipedrive. This integration provides access to important data such as call history and customer information directly within the CRM, improving both sales operations and customer service. In addition, features such as power dialer and intelligent contact routing help the team be more productive and provide a personalized experience.
A cloud-based VoIP PBX is easily scalable to business size and needs. You can add new users or expand to new markets simply by creating local numbers in more than 100 countries, without complex configurations or additional hardware costs.
For sales and help desk teams, having a phone system with advanced features such as IVR (Interactive Voice Response), call tagging, and a real-time dashboard means ensuring high-quality service, increasing customer satisfaction. In addition, with the mobile applications of these systems, such as Aircall's mobile app, staff can also manage calls remotely, ensuring business continuity.
Below is a table comparing the characteristics of cloud PBXs versus traditional PBXs:
| Features | Cloud-based switchboard | Traditional switchboards |
|---|---|---|
| Initial configuration | Fast and hardware-free | Complex and with hardware requirements |
| Scalability | Unlimited and immediate | Limited and expensive |
| Accessibility | From anywhere with internet | Only in the office |
| Integrations with CRM | Native (es. HubSpot, Zendesk) | Not available |
| Costs | Subscription based | High fixed costs |
| Updates | Automatic and included | Manuals and paid |
Traditional PBXs, although useful in the past, are no longer sufficient for the needs of modern businesses. The ability to manage calls from anywhere, use tools such as power dialer, and have a clear view of customer interactions makes cloud-based phone systems a winning choice.
Aircall is a cloud-based phone system designed to improve the efficiency of sales, call center and customer service teams. With Aircall, you can set up a virtual switchboard in minutes and start handling calls with advanced features such as:
With its cloud-based architecture, Aircall offers a scalable VoIP PBX that can be accessed from any device, making it perfect for remote or distributed teams. It also works without the need for hardware; all you need is an Internet connection to get started.
If you are considering choosing a PBX with these features, rely on Ekeria, an official Aircall partner. With our experience, we help you implement the system quickly and individually, integrating it with your business tools such as HubSpot. We offer dedicated support to configure advanced features, streamline sales operations, and improve the customer experience.
Contact us to find out more about Aircall. Request a free call now.
A cloud-based PBX is a system that allows business calls to be handled over the Internet, eliminating the need for physical hardware. It is scalable, accessible from anywhere and can be integrated with business tools such as CRM and work management platforms.
A cloud-based PBX offers:
With solutions like Aircall, you can create local or temporary phone numbers instantly through a dashboard. This is ideal for marketing campaigns or short-term projects.
Yes! Aircall is a cloud-based phone system perfect for sales, customer service and call center teams. It is easy to set up, integrates advanced features such as IVR and call tagging, and connects with CRM platforms such as Zendesk, Pipedrive, and HubSpot.
No, Aircall does not require hardware. All you need is an Internet connection and you can manage business calls from desktops, mobile devices or apps.
Of course. Aircall integrates with leading business tools such as Slack, HubSpot, Salesforce, Zendesk and others. These integrations enable improved productivity and management of customer interactions.
Yes, it is an ideal solution for remote teams. With Aircall, you can manage calls from anywhere and monitor performance in real time with its mobile app and dashboard accessible from anywhere.
Yes, Aircall offers a 7-day free trial. During this period you can test all the features, configure your virtual switchboard and integrate it with your business tools.
With Aircall, you can create local numbers in over 100 countries and manage calls to or from anywhere, providing a global experience for your customers.
Ekeria, an official Aircall partner, supports you in implementing the system, integrating it with tools such as HubSpot or Salesforce. We offer personalized assistance to optimize your cloud-based phone system and improve your sales and customer service operations. Book a call now to talk to us about your project.