Quality and Information Security Policy

The management of Ekeria in order to demonstrate its leadership and commitment to the company management system:

1. assumes responsibility for the effectiveness of the company management system;
2. ensures that the quality and information security objectives relating to the corporate management system are established within the policy and that they are compatible with the context and strategic directions of Ekeria;
3. ensures that the requirements of the corporate management system are integrated into the organisation's business processes;

    

4. promotes the use of the process approach and risk-based thinking;

5. ensures the availability of the necessary resources for the corporate management system;

6. communicates the importance of effective quality and information security management, and compliance with the requirements of the corporate management system;

7. ensures that the corporate management system achieves the expected results;

8. actively involves, guides and supports people to contribute to the effectiveness of the corporate management system;

9. promotes improvement;

10. provides support to other relevant management roles to demonstrate their leadership as it applies to their respective areas of responsibility;

11. undertakes to determine whether climate change is a relevant management issue;

12. undertakes to assess whether stakeholders may have requirements (explicit or implicit) related to climate change;

Ekeria's management intends to demonstrate its leadership and commitment to customer focus by ensuring that:

1. customer requirements and applicable mandatory requirements are determined, understood and met on a regular basis;

2. risks and opportunities that may affect service compliance and the ability to increase customer satisfaction are determined and addressed;

3. the focus on increasing customer satisfaction is maintained.

   
   

For these purposes, the management of Ekeria has esta:blished, implements and maintains a company policy that

1. is appropriate to the aims and context of the organisation as they have been analysed and evaluated in the Company Management System and supported by the strategic guidelines decided by the General Management;

2. is the framework for setting the objectives aimed at satisfying the needs of all the parties involved in Ekeria's activity;

3. it is the declaration of the commitment to meet all requirements applicable in the context in which Ekeria operates and of interest to all parties involved;

4. is a statement of the commitment to the continuous improvement of the company's management system;

5. is available and maintained as documented information;

6. is communicated, understood and applied within the organisation;

7. is available to relevant stakeholders, as appropriate.

8. is aimed at determining whether climate change is a relevant issue in the organisation's management and at taking the necessary actions to mitigate its impact;

9. is aimed at assessing whether stakeholders may have requirements (explicit or implicit) related to climate change

In order to better assess internal improvement and stakeholder satisfaction, indicators have been introduced that are periodically monitored during the management review and form the basis for setting quantifiable targets. These objectives defined by means of specific requirements are associated with a time attainment target and are checked at least once a year.

The adequacy of this document is assessed at least once a year during the periodic management review.

The Management also undertakes to disseminate this policy to all levels of the company, to make it visible outside the company and to keep it updated through periodic reviews.

CEO
Massimiliano Barone

02 April 2024