Customer Service

Customized Customer Success Solutions to Improve Customer Experience

Today, companies need to equip themselves with technologies that not only support customer service teams, but also improve the user experience at every stage of their journey, from onboarding to ongoing support. Our experts will help you develop strategies tailored to your business goals and implement Customer Success solutions that solve your most critical challenges.

Optimize customer service and foster long-term loyalty.

Ekeria, as a HubSpot partner, uses Service Hub to transform customer service from a cost center to a growth engine. With AI-powered tools, multi-channel support, and integration with marketing and sales data, our approach enables scalable support and proactive retention strategies for sustainable, long-lasting growth.

Selection of technological solutions

We help your company select and implement the most effective customer service software, seamlessly integrated with your CRM and marketing infrastructure, to improve team productivity and customer experience.

Data replacement and migration

We support the complete migration of data and service platforms, with ongoing training and support. We assess your current technology stack and map the processes for a smooth and secure transition, maintaining data integrity.

Platform optimization

We analyze and optimize your support system to ensure it is scalable, efficient and aligned with your business strategies. We create automated workflows and implement integrations to reduce the workload of your team, increasing the level of customer service.

Customer Service strategic planning

We develop service strategies that meet the ever-increasing expectations of customers and encourage their loyalty. Our proactive methodology puts the customer at the center, facilitating positive interactions and the creation of lasting value.

Cloud Switchboard

With Aircall, we make it easier for your support team to manage their calls by integrating your cloud switchboard with your company CRM. This solution ensures anywhere accessibility and a complete view of interactions for quick and accurate responses.

Support team training

We provide specialized training for support teams, so they can make the most of the technology available and respond quickly to customer needs, ensuring excellent service.

Continuous Customer Service support

We provide ongoing assistance and support to resolve technical issues and optimize team operations, ensuring a service that is always responsive and oriented towards customer satisfaction.