How Aircall works

Effective communication is the key to success. It has always been and now, with all the channels in today’s landscape, it is even more so. In this context, where companies need to communicate effectively with their target and third parties, Aircall is a valuable ally. In fact, the technical component of phone calls is essential to manage communications well and maintain strong relationships. But how does Aircall work?

What is Aircall?

It is a powerful cloud-based telephony switchboard platform designed to revolutionize the business call experience. From initial registration and configuration to user management, advanced integrations and performance monitoring. In this article we will give you an in-depth overview of all the features and benefits that Aircall can offer businesses of all sizes.

How Aircall works

Aircall, a state-of-the-art cloud telephony platform, aims to revolutionize the experience of business calls. But to understand how Aircall works you have to examine all the options, with the relative advantages.

Registration and initial configuration

The beginning of the route on Aircall involves the simple registration through their website. Once registered, users are guided through a configuration process. In this way, you can customize the system to suit the specific needs of your company. The fact that it is customizable allows you to avoid many options that can be superfluous and keep only what you really need the company.

Assignment of virtual numbers

Assigning virtual numbers involves connecting virtual phone numbers to the cloud telephony platform instead of traditional physical phones.

When a company registers on Aircall or a similar platform, it is given the ability to select and assign virtual phone numbers. These numbers can be chosen from a wide range of options, including local, national and international numbers, depending on the company’s needs and geographical presence.

Users can also customize the geolocation of virtual numbers. For example, if a company operates in different cities or countries, it can select virtual numbers with local prefixes to create an image of local presence in those specific areas. This can increase customer confidence and improve accessibility for local customers.

In addition, you can add or remove virtual numbers based on business needs at any time, without having to deal with complex hardware installation processes. This makes the management of telephone communications extremely flexible and suitable to grow with the company.

How Aircall works with advanced call setup

Aircall offers an advanced configuration to customize calls to the company’s specific needs. A tangible example is the ability to implement an Interactive Voice Response (IVR) menu to direct customers to the appropriate department or service by selecting precise keys on the phone.

Another feature is waiting queues, which can be configured and customized to manage the flow of incoming calls. You can set specific rules for call priority, maximum waiting time and custom waiting music, or a recorded voice. This helps optimize the customer experience during peak call periods and reduce waiting time.

Integration

Advanced configuration also allows you to integrate the cloud telephony platform with other business tools, such as customer relationship management (CRM), helpdesk, and collaboration software. In particular, we talk about CRM as HubSpot, which allows you to easily integrate third-party platforms such as Aircall, thus achieving a unique management of all business processes. This integration allows you to synchronize data and information across platforms, giving you a complete, contextual view of customer interactions.

In addition, these integrations provide contextual information during calls, greatly improving operational efficiency and service quality.

Call monitoring and analysis are simplified through the tools provided by Aircall, allowing you to track metrics such as conversation time and call duration. This data is crucial to assessing performance and optimizing your business workflow.

Call log and customer support

Aircall automatically records all calls, allowing users and employees to listen to them for training, verification or review purposes. Calls are then stored securely and accessible. In addition, call recording can be essential to comply with industry-specific regulations and regulations. For example, in the financial sector, companies may be required by law to record calls to ensure compliance with consumer protection regulations and fraud prevention.

The advantages of Aircall

In conclusion, Aircall stands out as a reliable ally for companies eager to optimize their telephone communications. Its flexibility, customization and advanced suite of tools help make business telephony an efficient and results-oriented process.

If you want to know more about your company, contact Ekeria and request a free call.